Customer Service Representative - Japanese Speaking

Customer Service Representative - Japanese Speaking

Enterprise Software Solutions Pte Ltd
Kuala Lumpur
0 - 1 Years
85889 - 94478 MYR

Job Description

Respond effectively and efficiently to requests received via phone, email or chat.

Develop rapport with customer to understand and adequately make appropriate referrals for development and support requests.
Manage / Facilitate end-to-end support requests from customers for requested services.
Follow through on all referrals to ensure customer satisfaction.
Provide recommendations within in area of expertise to support customer needs
Maintain adequate notes for each request handled to keep remind of team abreast of the status and pending issues Submit weekly and monthly status reports (as required according to business demand)
Attend operations team meetings to give updates and/or recommendations on any issues where new processes and procedures should be considered
Contribute to additional projects as delegated by the Management team
Be an active member of a virtual team
Ensure compliance with company regulations with regards to Data Protection and Information Security

We are a fully integrated Singapore based IT services with a leading portfolio emphasizing on rapid change and innovation to deliver a broad spectrum of support services to satisfy our clients’ needs and wants around the globe.

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Functions : IT, Others

Industries : Recruitment/Staffing/RPO

Skills/Roles I hire for: IT field professionals and others

level Hiring For: High Level

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