Job Description :
1. Answering phones and emails from customers professionally and responding to customer inquiries and complaints.2. Researching required information using available resources.3. Handling and resolving customer complaints regarding product sales to customer service problems.4. Providing customers with the organizationâ€™s service and product information.5. Identifying, escalating priority issues and reporting to the high-level management.6. Following up complicated customer calls where required.7. Completing call notes and call reports as necessary and updating them in the CRM.8. Obtaining and evaluating all relevant data to handle complaints and inquiries.9. Recording details of comments, inquiries, complaints, and actions taken.10. Managing administration, communicating and coordinating with internal departments.11. Other duties as assigned.
Required work experience :
Open availability:Monday through Saturday.7 a.m. to 6 p.m.Relevant customer service experience, dealing with customers via voice,email,chatsExcellent communication skills (Korean and English) including verbal with proper grammar.Ability to work with others in a close manner.Good computer skills.Good multi-tasking skills.Able to react effectively and calmly in emergencies.Able to maintain customer confidentiality.Must be able to work under pressure and learn in a fast pacing environment.Must be reliable in working scheduleMust be able to maintain good performance based on client metrics.Must be able to handle difficult customers & situations depending on the issues raised by clients/customers.Must have the ability to type 30 wpmEnglish Certificate should be B2Ability to interact with various types of customers
Provide real time language interpretation to client on call / video. Required language Mandarin/Cantonese + English *Require to pass Speaking test in order to apply.
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