Customer Service Representative

Customer Service Representative

Mindteck (India) Limited
0-2 years
Not Specified

Job Description

Job description:
• Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management)
• Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration
• Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.
• Meet and exceed the company’s service standards on a consistent basis.
• Provides superior customer service that is consistent with the company’s standards and expectations.
• Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.
• Serves as the principal liaison between the customer/Partner and the company.
• Acquire and maintain product knowledge to enhance customer’s enquiry experience and create additional sales opportunities by promoting appropriate items to customers.
• Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.
• Maintain Partner contact information and assist partner accessing required information within company.
• Consistently follow established customer service and operational procedures.
• Cross train with other department members for maximum flexibility.
• Performs all other duties as assigned
• Able to work on shift if required and team work is required.

As software is becoming ubiquitous in every device we use, defects are no longer a problem to be managed. They have to be predicted and excised. At Mindteck, quality is beyond delivering error free software. We view our processes and methodologies as an inherent feature enabling us to exceed customer expectations. Quality is a way of life at Mindteck covering all processes, interactions and deliverables.

At Mindteck, we benchmark our quality processes against international standards like ISO and CMMI. We are ISO 9001:2000 and ISO 27001:2005 certified and an SEI CMMI level 5 Certified company. Besides these certifications, Mindteck is also ISO 13485:2003 certified to serve the Medical Electronics Industry.

Our quality policy states - 'We shall strive to satisfy our customers by consistently ensuring cost effective and timely delivery of high quality software solutions.'

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