customer service representative

customer service representative

Net2source LLP
Johor Kuala Lumpur Selangor
0-5 years
1500 - 8000 MYR

Job Description

Position: Customer Service Associate
Responsibility:
- Demonstrates clear and polite written communication
- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service
- Maintains a positive and professional demeanour and portrays the company in a positive light
- Demonstrates knowledge and use of departmental resources, policies and procedures
- Maintains email handle time, while remaining friendly and informative (after call email to customers)
- Maintains productivity and quality standards
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
- Demonstrates appropriate sense of urgency for customer responses
CSAs will respond to inbound customer inquiries. CSAs will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.
Kindly Contact me:

Email Id- [Confidential Information]
what's up + 918587037578
Skype id - [Confidential Information]

net2source

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