Customer Service Representative

Customer Service Representative

Quess Corp Limited
Kuala Lumpur
1 - 5 Years
Not Specified

Job Description

Educational Qualification/Certification: · SPM(with minimum 2 years experience) · Diploma · Degree Job Responsibilities: •Provide primarily customer service based phone support to the client’s customers. •Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand. •Accurately record and update customers’ cases into the client’s CRM and trackers following appropriate processes. •Provide accurate and understandable information to all customers and support partners. •Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases. •Ensure all follow ups are done in a timely manner. •Maintain high level of customer satisfaction whilst maintain a professional manner. •Be familiar with all policy, processes, and product knowledge and escalation paths. •Remain polite, patient and courteous with customer throughout the experience. •Ensure the end to end experience for all customers is at a high level of customer satisfaction.

Quess Corp. Ltd., the leading global business services provider firm, was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the Middle East and South East Asia. It serves over 1700+ customers across 5 segments namely Industrials, Facility Management, People Services, Technology Solutions and Internet Business

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Industries : Banking/Accounting/Financial Services, ITES/BPO, IT/Computers - Software, Telecom

Skills/Roles I hire for: Customer Service, Sales, Marketing, Business Development, Technical Support

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