Customer Service Representative

Customer Service Representative

Ruisi Technology Sdn Bhd
0-5 years
27600 - 48000 MYR

Job Description

**Chinese speaking is highly preferred, to communicate with China Customer service manager**
Job Responsibilities:

-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
-Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services and solutions.
-Provide good customer services and maintain good rapport with customers.
-Provide highly skilled resources to answer customer enquiries and request predominantly.

Job Requirements:
-Candidate must possess at least SPM/UEC or equivalent .
-Willing to work on Weekends, Public Holidays & Shifts (occasionally).
-Excellent interpersonal, written and oral communication skills.
-Required language(s): Proficient in and English (oral & written).
-FRESH GRADUATES are encouraged to apply.
-Related work experience in Customer Service field will be an advantage.
-Looking for candidate who are positive, able empathise with customers, patient, able communicate clearly

Job Highlights:

-Attractive income and professional development opportunities
-Good work culture
-KPI reward
-EPF/PERKESO
-Onboarding training provided
-Medical, dental/optical claims included

TO CARRY ON BUSINESS OF ALL KINDS IN RELATION TO INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) OR ANY OTHER DESCRIPTIONS AND TO PROVIDE SERVICES OF ALL TYPES IN RELATION THERETO INCLUDING THE IMPORT, EXPORT, SUPPLY ASSEMBLE, MANUFACTURE, RENT, SALE AND PURCHASE OF COMPUTERS HARDWARE AND SOFTWARE, SYSTEM PERIPHERALS AND OTHER ELECTRICAL AND ELECTRONIC EQUIPMENT, COMPUTERS AND COMPUTER RELATED EQUIPMENT

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