- Join a fast-growing IT solutions company
- Strong career progression opportunities
- A friendly and open environment that supports learning
Our client is a fast-growing IT consulting and solutions company. Being a service-focused and customer-oriented firm, they have built a reputation for providing excellent and distinctive services and have become a trusted partner of many businesses.
The Job
In this role, you will be interacting with customers in a friendly and professional manner, understanding requirements, building rapport with customers and ensuring service delivered meets KPIs.
You will be responsible for :
- Clarifying customer requirements and using decision-support tools and resources to appropriately provide resolution to the customer
- Listening attentively and demonstrating empathy while maximizing opportunity to build rapport with the customer
- Maintaining basic knowledge of client products and/or services
- Preparing complete and accurate work including appropriately notating accounts as required
- Participating in activities designed to improve customer satisfaction and business performance
- Tracking, documenting and retrieving information in call tracking database
- Responding to customer inquiries by referring them to published materials, secondary sources or more senior staff
The Profile
- You have a Degree/Diploma in any field and have some experience in a Customer Service or similar role.
- You have strong computer navigation skills and PC knowledge
- Fluency in Vietnamese and English is required to successfully interact with stakeholders in Vietnam.
- You have strong customer service orientation, demonstrate patience in all customer contact situations and the ability to maintain a pleasant and professional demeanour
- You have excellent written and oral communication skills
- You pay strong attention to detail and deliver work of high standards
- You are able to multi-task, be flexible and adapt to changes quickly
- You have the tolerance for repetitive work in a fast-paced, high production work environment
- You have the ability to work independently and as a team member
- You are willing to work on rotation shifts
Ref: 25038058