Customer Service Representative (Vietnamese Speaking)

Customer Service Representative (Vietnamese Speaking)

SnapHunt Pte Ltd
Kuala Lumpur
0-5 years
30000 - 45600 MYR

Job Description

  • Join a fast-growing IT solutions company
  • Strong career progression opportunities
  • A friendly and open environment that supports learning

Our client is a fast-growing IT consulting and solutions company. Being a service-focused and customer-oriented firm, they have built a reputation for providing excellent and distinctive services and have become a trusted partner of many businesses.

The Job

In this role, you will be interacting with customers in a friendly and professional manner, understanding requirements, building rapport with customers and ensuring service delivered meets KPIs.
You will be responsible for :
  • Clarifying customer requirements and using decision-support tools and resources to appropriately provide resolution to the customer
  • Listening attentively and demonstrating empathy while maximizing opportunity to build rapport with the customer
  • Maintaining basic knowledge of client products and/or services
  • Preparing complete and accurate work including appropriately notating accounts as required
  • Participating in activities designed to improve customer satisfaction and business performance
  • Tracking, documenting and retrieving information in call tracking database
  • Responding to customer inquiries by referring them to published materials, secondary sources or more senior staff

The Profile

  • You have a Degree/Diploma in any field and have some experience in a Customer Service or similar role.
  • You have strong computer navigation skills and PC knowledge
  • Fluency in Vietnamese and English is required to successfully interact with stakeholders in Vietnam.
  • You have strong customer service orientation, demonstrate patience in all customer contact situations and the ability to maintain a pleasant and professional demeanour
  • You have excellent written and oral communication skills
  • You pay strong attention to detail and deliver work of high standards
  • You are able to multi-task, be flexible and adapt to changes quickly
  • You have the tolerance for repetitive work in a fast-paced, high production work environment
  • You have the ability to work independently and as a team member
  • You are willing to work on rotation shifts

Ref: 25038058

Job Details

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Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching. Looking for a new role Submit your CV on https://snaphunt.com Now live in Singapore, Indonesia, Malaysia, India, Hong Kong, Philippines, Vietnam, Thailand, Bangladesh & Sri Lanka.

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