Customer Service Specialist

Customer Service Specialist

Agensi Pekerjaan EPS Consultants Sdn Bhd
Penang
3-6 years
Not Specified

Job Description



Location: Penang
Headcount: 10
Tenure: Permanent
Responsibilities:

  • Provide customers professional, efficient and detailed response to enqueries

  • To meet customer expectations by ensuring adherence to the agreed or required service levels

  • Ensure compliance with department and legal procedures and take immediate and appropriate action when risks arise

  • Develop customer expert knowledge and familiarity of company's services and software products

  • Develop a successful working relationship between local and global teams

  • Occasionally be responsible for managing projects as assigned for existing customers

  • Assist team members with additional workloads as deemed necessary by business/customer needs

  • Ensure appropriate turnaround times and response quality to meet customer targets and to align workflow with business objectives

  • Embrace initiatives to reduce manual exceptions/work around to facilitate a more seamless partnership with customers

  • Understand and adhere to ISO 9001 processes at all times

  • Ensure that customer profiles are kept up to date in order to provide the relevant areas of the business with current information

Skills:

  • Analytical, detailed, friendly, courteous, multitasked.

  • Preferably Malaysian with multilingual skilled and ability to work in permanent night shift.

  • At least Degree in any field of studies.

  • At least 3 years of experience in Customer Servicing field.

  • With strong knowledge in intellectual property.
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