Customer Service Team Leader

Customer Service Team Leader

Thermo Fisher Scientific
Melaka Malaysia
Not Specified
Not Specified

Job Description


Job Description :
How Will You Make an Impact
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit
What will you do
When you are part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
What will you do
Responsibilities:
Customer Service
  • Ensure backorder is minimum, or meeting targets set
  • Strive to improve on CAS Customer Alliance Survey scorecard year on year basis.
  • Drive OCT Order Cycle Time reduction, delivering excellent customer experience at all times.
  • Continuously update SOP, WI and ensure we have an up-to-date QMS Quality Management System at all times.
  • Ensure optimal stocks are held and minimize stockout situation while balancing financial targets.
  • Work with Commercial to drive forecast accuracy
  • Assist in overseeing Inbound and Outbound of physical goods flow.
  • Periodically review operational KPIs
  • Oversees Transportation KPIs for deliveries for both domestic and overseas orders.
  • Drives continuously improvements and productivity
  • Leads the team to improve our Employee Survey scorecard
  • Management of local and overseas suppliers/vendors.
  • No compromise on Compliance and take the lead in driving Trade Compliance requirements

Management/Leadership
  • Review and put in place an effective communication structure to better manage stakeholders.
  • Achieve the optimal cost-to-serve model
  • Escalate issues to senior management promptly, if any
  • Ensure at all times, adhere to the EHS initiatives, control and procedures, creating a safe and conducive environment for our employees.
  • Embrace and build a strong SAFETY FIRST culture
  • Provide leadership to your team members, guiding them along to operational and financial excellence
  • Lead the team to improve our Employee Survey scorecard

Requirements:
  • Degree in any field
  • Experience in customer service
  • Supervisory experience
  • Good analysis and presentation skills
  • Ability to manage supplier, vendors, customers
  • Knowledge in QMS

Working Hours: 8.30am - 5.30pm
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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