Customer Services Coordinator

Customer Services Coordinator

Agensi Pekerjaan EPS Consultants Sdn Bhd
2-5 years
Not Specified

Job Description

Industry: Custom Packaging Solutions
Location: Sungai Bakap, Penang
Headcount: 1
Tenure: Permanent
• Support sales team to attain sales target; communicating with sales team on status of order and position of sales.
• Coordinates with Sales Personnel in understanding enquiries and meeting customer requirements.
• Ensure all purchase orders are properly filled.
• Ensure transactional information of Sales Order entries in system are completed in an accurate, complete and timely manner.
• Monitor and control all customers’ order status such as delivery date and quantity and any other requirement are met.
• Monitor and control inventory level and to liaise with customers in depleting the inventory as per our company inventory objectives.
• Maintain, update and disseminate the Special Invoicing Listing to relevant personnel.
• Coordinate customers’ request for Heat Treatment Certificate/letter.
• Monitor customer demand fluctuation/forecast and to provide updates on order status to ensure on time delivery.
• Maintain and to update customer data for management information and future reference.
• Ensure customer feedback and complaints are handled timely. Coordinate effectively with various internal departments to investigate customer complains, develop solutions; prepare report and make recommendations to customer.
• Liaise with Finance Department on the collection of debts, billing to ensure all cash are collected for all C.O.D terms.
• Liaise with relevant personnel in all departments to ensure all issues are solved in an effective and timely manner.
• To ensure all operation activities are in accordance with ISO procedure & company policy.
• To strive for continuous improvement in area under taking with customer oriented mindset
• Any other tasks deemed necessary and assigned by superior.
Qualifications & Experience :
• Diploma or degree in any discipline.
• Preferred working experience in customer services.
• Well verse in Microsoft Office (word, excel and power point).
Authority :
• Customer quality replacement issue subject to approval from immediate superior/Sales Personnel

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