Customer Success Manager

Customer Success Manager

SnapHunt Pte Ltd
Kuala Lumpur
4-8 years
Not Specified

Job Description

  • Opportunity within a well-backed AdTech startup
  • Work closely with a portfolio of global clients
  • Be a part of a fun, open and energetic environment!

Funded by global investors, our client is an exciting AdTech startup offering businesses an innovative way to create advertisements that will engage their target audience.

The Job

You will be responsible for :
  • Providing clients with ongoing support and sharing best practices
  • Seeking opportunities to increase client satisfaction and building advocacy from clients
  • Taking the initiative to continuously deepen your knowledge and understanding of the product
  • Identifying potential issues and communicating them with relevant teams to ensure product is performing at its best
  • Establishing strong and trusting relationships with clients and ensuring consistent levels of renewals

The Profile

  • You have at least 4 years of experience within a Customer Success role, ideally within a startup.
  • You possess a client-focused mindset and able to provide a consultative approach
  • Exceptional people and interpersonal communication skills are essential for the success of this role.
  • You are highly goal driven and work well in fast paced environments.
  • Willingness to learn and experiment is required. You are encouraged to voice out innovative ideas!
  • You are a strong networker & relationship builder
  • You are adaptable and thrive in fast-paced and changing environments

Ref: 26207287

Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching. Looking for a new role Submit your CV on Now live in Singapore, Indonesia, Malaysia, India, Hong Kong, Philippines, Vietnam, Thailand, Bangladesh & Sri Lanka.

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