Customer Support Executive

Customer Support Executive

AK Cyanwoods Sdn Bhd
Kuala Lumpur Selangor
0-5 years
1500 - 2500 MYR

Job Description

Job functions:
  • Open and maintain customer accounts by recording account information
  • Manage incoming calls & meet personal/team sales targets and call handling quotas
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow and handle changes/renewal in communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Verify customer's account information and take payment information and other pertinent information such as addresses and phone numbers
  • Act as the company gatekeeper
  • Inform customer of deals and promotions
  • Utilize computer technology to handle high call volumes
  • Work with operation manager to ensure proper customer service is being delivered
  • Identify and assess customers needs to achieve satisfaction
  • Compile reports on overall customer satisfaction
Requirements:
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Able to communicate in mandarin
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Min. SPM or equivalent; college degree preferred

AK Cyanwoods Sdn Bhd (a.k.a. iButler) is a butler service provider that comprise deep cleanse and sanitisation services for the following:
1. Scheduled housekeeping
2. Kitchen appliances
3. Mattress & Curtain
4. Indoor disinfection
5. Washing machine & Air-cond

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