Customer Support Executive (Indo Native)

Customer Support Executive (Indo Native)

Agensi Pekerjaan EPS Consultants Sdn Bhd
Not Specified
Not Specified

Job Description

Client Background: Established MNC
Industry: P
rovide services for direct transactions in the international foreign exchange market. Brokerage Firm.

Location: Kuala Lumpur
Headcount: 5
Tenure: Permanent (Base on working permit)
Remuneration: Basic + Allowance + attractive benefit scheme
  • to ensure operating systems are functioning properly and report to Senior of shift if it fails;

to process client's request via phone call, live chat, service desk, email;

  • to update clients on their request status accordingly;

  • to constantly verify documents submitted by client within specific region on hourly basis

  • to attend all seminar scheduled by the company for the employee;

  • to answer clients questions related to the company product via live chat, phone and email;

  • to escalate clients requests and complaints to appropriate specialists;

  • to gather client's feedback, identify problem trend and report to supervisor for discussion or service enhancement;

  • to follow up all operational issues;

  • to perform other tasks assigned by management within the competence.

  • Requirements:
    • Languages: Native speaker for Specific region - Indo, English - fluent;
    • Degree of Higher education;
    • Preferably 1 year of working experience in customer service;
    • Open to fresh graduates too
    • Skilled PC user;
    • Basic mathematical skills.

    Job Details

    EPS is a multiple award-winning professional Recruiting and Outsourcing specialist servicing customers and business partners in the Asia Pacific region.
    For over two decades now, EPS mission is to be a leading one-stop Recruitment & Outsourcing service provider by offering innovative and cost effective solutions. With operations in the APAC region, EPS is reputed to bring high value-added and integrated services to our clients leveraging on our talented professionals, advanced technologies and our technical know-how. EPS prides itself in providing the highest level of services to the full satisfaction of both our clients and candidates.

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