Processing and managing service and support requests using XOS (Xerox Office Services software), and OPCO service applications to meet client specific contractual requirements.
Administering and coordinating Fleet Move, Add, Change, Delete requests.
Providing technical helpdesk support to client’s users.
Develop and implement timely solutions to resolve customer complaints and issues escalated by team members.
Investigating and resolving internal and external escalations.
Maintain the professionalism and integrity of the CSC as per the CSC Standards Document.
Working closely with the XOS administrators and Manager of Office Services Operations to ensure the successful operation of the Office Services Centre.
Collecting and collating data for reporting purposes.
At least one (1) year working experience in contact centre or customer support related field.
Have excellent communication and interpersonal skills & genuine passion for customer care
Demonstrate exceptional telephone customer service skills & effective problem solving techniques
Enjoy working in a team environment
Self-motivated and able to work autonomously
Well converse in English, both verbal & written