Cybersecurity Support Engineer - Malaysia

Cybersecurity Support Engineer - Malaysia

Fortinet
2-5 years
Not Specified

Job Description



If you are looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits.
Responsibilities:
  • Support Fortinet's customers globally and primary responsible for APAC region support
  • Understand customer network/security implementation and requirement technically
  • First Level Technical issue support, analysis, troubleshooting and consultation
  • Effective communication with customers and colleagues
  • Manage customer expectation appropriately
  • Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue
  • Customer case management and escalation
  • Reproduce customer issue/bug in Fortinet APAC lab
  • Knowledge, idea and experience sharing within the team
  • Contribute to the team's success and be part of good team player
  • Participate in technical calls rotation schedule (Weekday)
  • Participate in weekend support rotation schedule with additional pay (Average 2 weekend days/Month on either Saturday or Sunday)

Requirements:
  • 2-5 years working experience in networking/security related field
  • In-depth knowledge of TCP/IP
  • Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation
  • Good communication and written skills in English
  • Got sense of urgency and capable to handle tense situation
  • Positive, communicative and customer oriented attitude.
  • Quick learner
  • Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA )
  • Experience in security products and technology (e.g. Firewall, IPS, DDoS)
  • Good exposure in Unix/Linux environment would be a plus
  • Experience in system integration and multi-vendor environment
  • Experience in data centre deployment
  • Experience in wireless access point
  • Experience in SQL database
  • Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
  • Fluency in English

Fortinet is an Equal Opportunity employer.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.
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