Delivery Manager

Delivery Manager

Hexaware Technologies Limited
Other - Malaysia
10-19 years
Not Specified

Job Description

• Strong interpersonal communication and organizational skills required to operate as a leading member of global distributed technical teams that deliver quality services.
• Excellent technical architecture skills, enabling the creation of future proof highly complex scalable global solutions.
• Strong knowledge and experience in IT methodologies and life cycles that will be used.
• Very familiar with ERP implementation/management, service/operations management, ITIL, etc.
• Willing to champion IT Services’ service offerings, technical standards and policies, technical and business strategies as well as organizational structure.
• Maintains awareness of new and emerging technologies and the potential application on service offerings and products provided by IT at global scale.
• Excellent interpersonal, client service, organizational, and project management skills
• Flexibility and willingness for international business travels [40-60% per year] - ability flexibility to work in a virtual environment across multiple time zones
• Expert knowledge of MS-Excel including Macros, MS-Visio, MS-Project and, MS-PowerPoint
• Experience of working in large programs of work with multi-location teams
• Ability to build good relationships both within own team and with other teams
• Ability to bring multi-disciplined teams, in a matrix organisation together into one delivery team
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Ability to deal efficiently with escalations and difficult situations/people under pressure
• Ability to comprehend strategic direction not just tactical
• Deep understanding of complex SAP implementation programs with dual paths to production
• Extensive experience working with 3rd party vendors as service providers
• As appropriate, set priorities for the team to ensure task completion and coordinate work activities
• Excellent experience in client-facing roles within blue chip organizations
• Proven experience with a Fortune 500 company working in a global environment
Ideally, you’ll also have:
• At least five to seven end-to-end SAP implementations and large complex deployment delivery experience
• Minimum ten years of IT experience with seven years of Project Management experience
• Must be able to communicate fluently in English, both written and verbal.
• Position requires accurate and timely tracking of time spent working on projects
• Direction setting and articulating, consensus building, conflict mediation, diplomacy, etc.
• Exercises influence at many levels of the organization up to the program and Global leader
• PMP or Prince2 certified

Job Details

Hexaware Technologies Limited

Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by ‘Powering Man Machine Collaboration.’ We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences.’ We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and deployment; Build, Migrate and Run cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services. Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the firstIT services company in the world to have a 50% digital workforce

Quick Facts Year of establishment: 1990 Annual revenues: USD $677.7 Mn Number of employees: 18,294 Global Offices: 34 Million Dollar Clients: 120 Number of active customers: 255

Service Offerings • Application Transformation Management • Application Support & Maintenance • Business Intelligence and Analytics • Business Process Services • Digital Assurance • Customer Experience Transformation • Enterprise Solutions • Infrastructure Management Services

Vertical Focus: • Banking & Financial Services • Healthcare & Insurance • Travel & Transportation • Professional Services • Manufacturing & Consumer

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