Responsible in maintaining Process Control Computing Lab systems which not limited to : perform daily system monitoring, verifying the integrity and availability of all system resources, as well as performing system or hardware installation and upgra
We are looking for Desktop Support Engineers initially for 1 year contract plus extendable for our Client’s project in Singapore.
The role requires strong communication skills, customer support experience, strong technical skills, having aptitude to troubleshoot issues (software & application), identify workarounds and solutions as well as juggle several tasks at a time
Responsible for gathering system requirements, developing accurate and efficient computer programs, designing and testing program logic, coding programs, and preparing them for computer operation
IT Helpdesk/Service Desk Engineer Work will be in rotational shifts (2 days in a week will be off) Experience- 0-2 years (background in Information Technology) Knowledge in Windows Operating Systems Language Skill- Mandarin Language (Mandatory)
Summary Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products.
-Responsible for providing phone and electronic based support. -Assists customers in analyzing technical complications, determining problems, and provides resolutions. -Responsible for customer satisfaction through effective handling of customer
• Provide 2nd level support on technical/application issue. • Acknowledge & respond to customers or internal request in any channel based on agreed SOP. • Proactively solve problems and provide timely resolution to ensure minimal impact to customers
Design, develop and use Operations Policies for smooth operation of OSS Service Assurance Services. Regularly Meet with Operations teams to understand their concerns and develop action plans and strategy to address them.