Desktop Support

Desktop Support

PCCW Solutions Malaysia Sdn Bhd
Kuala Lumpur
3 - 8 Years
Not Specified

Job Description

Job Description:
- Provide Technical Support for End-users’ workstations
- Respond to all Ticket Request
- Perform installation, configuration and maintenance of different operating systems and software
- Provide technical support for LAN, WAN, Internet connectivity, Email Client configuration issues
- Manage and control all office software updates
- Perform all hardware and desktop support responsibilities
- Printer end-users’ configuration and installation
- Perform other tasks deemed necessary by management
Qualifications:
- Candidate must possess at least a Bachelor’s/College Degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication) or equivalent
- Perform 1st Level of IT Support Services
- Experience in troubleshooting Hardware and Software issues on both Desktop and Laptop platforms.
- In depth knowledge in Windows, MAC and Linux operating systems
- In depth knowledge in Network configuration (LAN, WAN and IP Networks)
- Ability to work under pressure and tight deadlines
- Flexible approach in working hours may be required
- Good communication skills
- Preferably 1-4 years Experienced Employees specializing in Technical & Helpdesk Support or equivalent
- Full-time position

PCCW Solutions, the IT flagship of PCCW Group, is a leading IT services company, a digital transformation and outsourcing partner of choice for clients in all industries across the Pan-Asia region. We adopt cutting-edge technologies to empower clients transform digitally, create business values and success in the ever-changing economic environment.

With our global data center coverage and innovative Infinitum™ solutions suite, including Cloud, Advanced Analytics, AI, Digital and IoT solutions, we have digitally transformed businesses across many industries, revolutionizing the way they operate, and transforming customer experiences along the way.

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