Duty Manager - Data Management

Duty Manager - Data Management

DHL Express (Malaysia) Sdn Bhd
5-8 years
Not Specified

Job Description

  • Ensure delivery of daily operation data in a timely and accurate manner based on countries requirements.

  • Align resources to delivery requirements and in accordance with expected volumes and fluctuations.

  • Balance operational requirements against resources allocated.

  • Deliver training needs required to ensure development of agents.

  • Manage and motivate agents.

  • Establish relationships with stakeholders, communicating and coordinating to ensure objectives and expectations are met.

  • Coordinate shift operations to meet operational demands.

  • Coordinate with supervisors to determine resource requirements and allocation in accordance to the operational requirements.

  • Monitor performance to ensure service procedures and performance standards are met and implemented.

  • Ensure security of daily running of shifts with good operational environment.

  • Candidate must possess at least Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.

  • At least 5 Year(s) of working experience in the related field is required for this position.

  • Must be willing to work on rotating shift pattern.

  • Strong team-player with ability to build rapport and have good working relationship with all levels.

  • Experienced in supervisory or managerial role is a must.

  • Good people management skills.

  • Good communication and analytical skills.

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