Executive, Contact Center (Service Desk)

Executive, Contact Center (Service Desk)

Agensi Pekerjaan EPS Consultants Sdn Bhd
Kuala Lumpur
Not Specified
Not Specified

Job Description

Client Background: Executive, Contact Center (Service Desk)
Location: Jalan Tun Razak Exchange
Headcount: 1
Tenure: 1 year Contract (Renewable)
Remuneration: basic + allowances
· Strong knowledge of IOS and Android device operations and the ability to troubleshoot and diagnose problems.
· Good customer service skills; ability to communicate effectively to help customers fix their issues and feel satisfied with the experience.
· Writing and Editing Skills to aid in writing and updating manuals.
· Serving as the first point of contact for customers seeking technical assistance over the phone or email.
· Performing remote troubleshooting through diagnostic techniques and pertinent questions.
· Determining the best solution based on the issue and details provided by customers.
· Processes and prioritizes work requests and escalations in a timely and efficient manner.
· Provides end user customer support to assist end users with all use aspects of their devices including set-up, installation, troubleshooting, repairs, maintenance and upgrades.
· Maintains accurate and current documentation on process, procedure and infrastructure.
· Detail oriented — gets it right the first time.
· At least Diploma or Degree in IT background from a recognized college or university.
· FG or preferably 1 year of working experience in Telco or IT background.
· Good command of spoken and written English.
· Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
· Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
· Pleasant, patience and self-discipline.

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