Executive - Personal Financial Services Telemarketing (Personal Loan)

Executive - Personal Financial Services Telemarketing (Personal Loan)

Hong Leong Bank
3-6 years
Not Specified

Job Description

If you are looking to excel and make a difference, take a closer look at us…
We are seeking Telesales Executives who are passionate about Sales and those who wish to fast-track their banking career. 
Qualities we are looking for in a candidate:-
  • Confident 
  • Good Communication Skills. Able to speak with Clarity. 
  • Strong selling skills and Persuasive.
  • Able to perform cold-calling to generate new leads. 
  • Informative about Retail Banking Products - Personal Loans and Credit Card Portfolio Sales.
  • Multi-lingual skills - Good command of English, Bahasa Malaysia and ability to speak Mandarin dialects is highly advantageous. 

Role Summary and Responsibilities 
Responsible for doing tele-sales for the bank’s products.
  • Engage customers for cross sell purpose via phone in promoting HLB credit cards / personal loan by using probing, qualifying and closing skills.
  • Generate additional leads through referrals for acquiring New-To-Bank customers.
  • Cross sell and up sell to existing customers with an array of credit card portfolio products.
  • To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria
  • To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management.
  • To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethic policy in cards and personal loan acquisition effort at all times.
  • Keeping abreast with competitive issues, products and the financial market.
  • Active participation in providing feedback during discussions
  • Fostering positive relationship with team members within team and department.
  • Adhering to department process and procedures in complying to audit, regulatory, and compliance.

Candidate must possess at least a SPM.
  • 2 – 3 years in sales industry, preferably in Telemarketing environment is an added advantage.
  • Fresh graduates are welcome to apply
  • Good command of English / Bahasa Malaysia / Cantonese / Mandarin languages. Multi-lingual skill will be an added advantage.
  • Nationality - Malaysian only
  • Vacancies are available at Hong Leong Bank, Tower A, PJ City Development, 15A, Jalan 219, Section 51A, 46100 Petaling Jaya, Selangor 
  • Able to work under pressure, aggressive and result-orientated.

Hong Leong Bank Berhad ( HLB) is a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned HLB various awards for its innovative approach in reimagining customer experiences and their banking journey. HLB’s digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
Expanding on our Digital at the Core ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our employees to drive life-long learning, achieve their career aspirations and grow talent from within HLB. HLB is the recipient of the Gold Award for Best Workplace Culture at the HR Excellence Awards 2019 for our efforts in nurturing a culture of high performance.
Thank you for considering HLB as your preferred employer and we look forward to receiving your application soon.

Hong Leong Bank (“HLB) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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