Executive, Sales Mitigating

Executive, Sales Mitigating

Hong Leong Bank
Melaka Malaysia
Not Specified
Not Specified

Job Description

If you are looking to excel and make a difference, take a closer look at us…Functional (job responsibilities)

  • Assist the Centre Manager to oversee daily business operations

  • Review loan application submitted by EHP, unqualified cases to be reject outright

  • Verify and process loan application for credit approval

  • Scan VSO, consent form, income document and other necessary documents

  • Perform thorough KYC via phone interview conversation with loan applicant

  • Follow-up with customer on any pending document for loan approval

  • Calculate business income from Bank statement

  • Data entry and upload necessary documents into LOAD$ system

  • Follow-up with EHP/dealer on loan processing KIV and advice on loan pricing

  • Loan processing

  • Review loan application submitted by SMS

  • Verify and process loan application for credit approval which required system access (RAMCI and FIS / Redbook)

  • Assist in pricing deviation

  • Segment cases into processable or non processable

  • Escalate processable cases to CED; to recommend outright reject non processable cases for Manager’s review

  • Loan mitigation-Perform credit evaluation and recommendation

  • Review cases to see if extra documents are required

  • Assist EHP on witnessing and signing of loan agreement

  • Attend to phone or walk-in customer queries and complaints

  • Perform FIS lodgment

  • Compile loan documentations according to Bank guidelines for disbursement

  • Follow up with EHP/dealer on funding defect

  • Manage sales tracking tools and reporting

  • Conduct annual Centre review on fixed asset and dispose obsolete asset

  • Responsible for gift fulfillment on sales campaign

  • Perform monthly stock count on premium item

  • Maintain positive business relationship with all stakeholders

  • Recommend or fine-tune processes to improve business operations

  • Mentor and guide new/junior employee

  • Involvement in ad-hoc or any other related task deemed required

  • Ensure office equipment and work area are maintained clean, safe and organized

  • Minimum SPM/STPM or equivalent certificates qualification
  • Good communication and interpersonal skills
  • Proactive, customer-oriented and able to work independently
  • Ability to work in a fast paced environment, under short time constraints and within established deadlines
  • Minimum 40 WPM typing speed with high accuracy
  • Ability to handle and maintain confidential information

Hong Leong Bank Berhad ( HLB) is a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned HLB various awards for its innovative approach in reimagining customer experiences and their banking journey. HLB’s digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
Expanding on our Digital at the Core ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our employees to drive life-long learning, achieve their career aspirations and grow talent from within HLB. HLB is the recipient of the Gold Award for Best Workplace Culture at the HR Excellence Awards 2019 for our efforts in nurturing a culture of high performance.
Thank you for considering HLB as your preferred employer and we look forward to receiving your application soon.

Job Details

Hong Leong Bank (“HLB) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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