Factory Services Intake Manager

Factory Services Intake Manager

Lenovo India Private Limited
Kuala Lumpur Malaysia
Not Specified
Not Specified

Job Description


Job Description :
Position Description: About Us: Lenovo is a $51 billion global Fortune 250 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do. At Lenovo we employ more than 60,000 people worldwide and our people share a common aspiration to be the very best. Whether serving our customers, working as a team or contributing to the community, we are working to build a unique company. A company that delivers unparalleled products created and supported by people with a wealth of different cultures and experiences. Our strength lies in this diversity. We are dedicated to fostering an environment that encourages entrepreneurism and ownership. A workplace where people's talents can be challenged and their efforts recognised and rewarded. We employ fantastic people…come join the fun! About Role: This role will primarily be responsible for working directly with our customers providing OS image development services using deployment technologies (e.g., SCCM, MDT, LANDESK, ALTIRIS, and Symantec Ghost). The primary responsibility of the role includes working on-site with our customers to deliver OS image development services, including final image builds, validation, documentation and training. Creation of technical whitepapers, articles, postings and presentations providing customers with expert knowledge, best practices and training will also be required to support our business growth. Responsibilities: • Additional responsibilities include providing pre-sales support, presenting our services and assisting customers and account teams to overcoming obstacles and identifying the best fit solutions to meet or exceed the needs of our customers. This position will be responsible for driving growth of the imaging services business to meet growth targets. The successful candidate will leverage their on-site customer engagements to identify additional services (e.g., BIOS Customization, Asset Tagging, Asset Reporting, Box Labeling) opportunities and/or gaps within our offers; documenting and communicating opportunities to offer management and sales teams as appropriate. • Pre-Sales: - Represents Lenovo Services to customers in support of winning PC tenders and RFP bids. - Maintains funnel of project opportunities and in-flight projects with customer contacts, milestones, and key requirements - Generates services demand with Services BDM, actively engaging in account planning and account business development - Uses knowledge of customers, bids & tenders to propose areas for Lenovo wins • Lifecycle Solutions – Design & Deliver: - Efficiently creates SOWs with detailed capabilities of Lenovo services and partner network, meeting customer requirements & pricing - Ensures SOW SLA’s and milestones are met with Lenovo services and partner network - Effectively scopes key aspects of configuration services, deployment services, custom support requirements, and asset recovery - Maximizes use of scalable, repeatable services, and builds a delivery structure and network of capabilities to maximize effectiveness and minimize complexity - Point of contact to all new & existing customers for: o Precise scope of services delivered o Project scheduling and milestone attainment o Quality of service, and service delivery-to-commit/SLA’s - Project Management of all engagements through to customer sign-off - Ensures financial viability of portfolio, effective billing processes & tracking, and meets/exceeds profit targets Position Requirements: • Proficiency in Windows client operating systems (Win7, Win8.1, Win10), components and tools, such as Windows registry, drivers, Sysprep, System Image Manager, WinPE, OS Activation, policies, WAIK, MDT, SCCM OSD, etc. • Advanced experience of unattended OS installations (Microsoft SCCM OSD & MDT technologies) • Command line tools, utilities, and scripting – including creation and debugging of scripts (VBScript, Powershell, etc.), WMI objects and batch files. • User profile management through policies / registry changes • Advanced knowledge of disk partitioning with related imaging tools such as Ghost, ImageX / WIM, Altiris, and processes to restore computers, troubleshoot issues, and define best practices • Experience with application packaging tools and related installation formats, such as MSI, Install Shield and Wise Installer • Windows Server, Linux OS and server hardware experience a plus. • Proven experience in documenting system requirements, design, implementation, and operations document deliverables. • Independent, self-starting, innovative, deadline-driven, mindset. • Experienced in identifying/capturing requirements, designing, developing, system and security testing, documenting, and implementing large scale enterprise information technology projects/solutions. • Utilization of change management/change control processes and procedure

Job Details

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