Field Operation Technician

Field Operation Technician

1-3 years
Not Specified

Job Description

  • Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward dispatch is accurate.
  • Reactive/Planned work allocation to the Field, either by manual trouble ticket assignment or through optimized automation processes within a Work Force Management system (WFM)
  • Support continuous improvement programs with direct relationship with PQM teams and multi-customer NOC teams.
  • Review and monitor Ticket allocations through to resolution, ensuring that any escalation processes are followed. Assist resolving Engineers by the provision of additional requirements to allow work execution, including Climbing permission, Access, and other 3PP services in line with local and site-specific procedures
  • Support the Dispatch Manager in achieving Dispatch and Field Services KPIs, produce escalation and post failure reports.
  • Provide an ‘Operationally Excellent’ service to both internal and external customers

Job Requirements:
  • Candidate must possess at least a Diploma, Bachelor's Degree within Electrical Engineering/Telecommunication Engineering/or equivalent
  • At least 1 year(s) of working experience in Telecommunication related field (Rollout, Project, O&M)
  • Preferably Junior Executives specializing in Engineering - Electronics/Communication or equivalent.
  • Proven and accomplished rigging experience
  • Experience of a fast-moving dispatch department, ideally in an ICT environment with demanding contract requirements.
  • Ability to decipher technical information on fault tickets and dispatch within pre-determined KPI measures.
  • Proven background in ICT where both fault ticket handling and fault ticket fix have been prevalent.
  • WFM and ticket dispatch skills or equivalent would be preferred.
  • Willing to work extended hours/weekend at short notice

Elabram Systems was incorporated in year 1999. We aim to become the best HR Solutions Provider in Asia Pacific by providing innovative HR Solutions and Workforce Management Systems. Elabram builds networks of clients from prominent technology companies and experts from diverse professional backgrounds.

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