Food Delivery Customer Support

Food Delivery Customer Support

eTeam Workforce Pte Ltd
1-4 years
Not Specified

Job Description


Job Description
Summary of Responsibilities Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts. Works with multiple technology applications and features to resolve customer contacts. Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA. Requirements Good in both time management & people development skills MS Office operating and typing skills Interpersonal skills Problem Solving skills Telephone etiquettes Able to work on weekends and rotational shift Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break Willing to work in Shift rotates (24 hours) Able to work on weekends and public holidays Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic Benefit Work Permit provided 5 working days in a week Annual leave(12 days) Sick leave (14 days) Shuttle van pick up from nearest LRT station Medical & Life insurance Pick up service from airport 2 weeks free company accommodation provided One way flight ticket to Malaysia Opening Malaysian bank account Property agent introduction Career growth- Stage: Customer Service Executive> Senior Customer Service Executive> Team Leader>Senior Team Leader> Assistant Manager> Manager> Senior Manager IJP - Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year. Office : Symphony house /Ara Damansara / Petaling Jay

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