Fraud Risk and Operations Manager

Fraud Risk and Operations Manager

Kuala Lumpur Malaysia
2-5 years
Not Specified

Job Description

Job Description

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers needs.
We are currently seeking an experienced professional to join this team in the role of Fraud Risk and Operations Manager. The role is responsible for managing a portfolio of offshore services within the Financial Crime Compliance Operations department, ensuring services are executed in line with both internal and Regulatory standards.
Principal Responsibilities:
  • Monitoring GSC performance against contractual service levels and KPIs
  • Attend periodic and ad hoc governanece meetings
  • Review and analysis of MI and reporting
  • Review of Quality Assurance and Manager/Peer Review outcomes
  • Invoice reconciliation
  • Oversight of workforce management planning to ensure sufficient resourcing
  • Oversee transformation activities as well as supporting the delivery of all prgrammes not limited to the transformation and Global Standards programmes.
  • Oversee implementation of best practise systems and processes, ensuring high level of service for all internal stakeholers
  • Organise and prioritise effectively in order to manage diverse activities under tigh deadlines
  • Build and manage effective relationships with the business, suppliers and GSC, resolving any issues and negotiating suitable solutions
  • Strong communication, presentation, influencing and interpersonal skills across all levels
  • Knowledge of cultural diversity and ability to work across diverse cultures
  • Ensure adherence to local regulatory obligations
  • Maintaining HSBC internal control standards, implementing and observing Group Compliance Policy and maintain awarness of operational risk to minise the likelihood of it occuring
  • Maintain familiarity with and understanding of regulatory and compliance topics, including Anti-Money Laundering and General Compliance
  • Minimum degree qualification with 2 to 5 years of banking relevant experience
  • Good experience in Fraud Risk, Operations and Management
  • Capability in handling fraud rules, techniques and automated fraud tools
  • Capable to deal with contigency on economic and capacity volatility
  • Practically skillful in managing and motivating people
  • Proactive and exposed to industry up to date information
  • Strong leadership skills and co-ordinate activities in finding pratical solutions for Fraud operations
  • Able to interpret MIs, attention to detail
  • Ability to work under minimal supervision
  • Resourceful and embrace changes
  • Excellent communication, interpersonal and analytics skills
  • A good team player with the right attitide to be self-initiative, hardworking, willing to accept changes and flexible working style
  • Good knowledge in Microsoft applications
  • Risk and Controls experience will be added advantage
  • Project Management and MI skills will be added advantage

You'll achieve more when you join HSBC.
HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank Malaysia Berhad

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