5-8 years
Not Specified

Job Description

Job Description:
  • Investigate anomalies in customers transaction and logged data throughout customer journey
  • Detect fraudulent activities on e-commerce transactions based on data and fraud patterns
  • Involves in end to end manual investigation and fraud monitoring
  • Must be able to pin point potential weakness in products, systems and processes
  • Recommend feasible preventive / corrective measure for process improvement, i.e. SOP revamp, analysis, rules implementation, etc.
  • Respond to customer inquiries on fraud measures taken on buyers & sellers fraud (as and when required)

  • Minimum of 5 years experience in Fraud / Compliance with end to end investigation
  • Minimum Diploma / Bachelor degree from a well-known university
  • Strong stakeholder management skills, highly independent
  • Able to perform analytical functions on spreadsheet and knowledge in statistical formula
  • Highly sceptical and good logical thinking, proficient in Excel (for bulk investigation)
  • Exposed to customer-oriented environment, must be quality service-oriented

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