GT BE - Application Support - Risk & Compliance - AVP

GT BE - Application Support - Risk & Compliance - AVP

Kuala Lumpur Malaysia
6-8 years
Not Specified

Job Description

To oversee and provide the Application Support function for the entire T&O Business Enablers –Risk and Compliance application systems.
Key Responsibilities *
Application Support
  • Responsible for meeting all application support SLA’s within T&O Business Enablers application systems.
  • End-to-end responsibility for all defects, including root cause analysis and permanent corrective actions.
  • Executes application support strategies from Incident to Problem Management within T&O Business Enablers application systems.
  • Leading role model and drive application support to encourage and build desired organisational culture, values and reputation in the T&O Business Enablers application support team
  • Collaboration with other pillars to drive and facilitate collaboration across support teams for sharing of best practices.

People Management
  • Identifies, allocates and organises resource requirements, including people development requirements.
  • Provides advice and support to Application Support team members and to achieve T&O Business Enablers overall support objectives.
  • Manages the performance of the application support team members
  • Works with application support team members to build talent pipeline and the succession plan.

Regulatory Compliance
  • Ensures compliance with regulatory requirements (eg. BNM, MAS, etc.) and internal/external auditors.

(Basic Degree/Diploma etc.)
  • Bachelor's Degree in Management/Information Technology or equivalent.
  • ITIL Professional Qualification is preferred.

Professional Qualification and/or Regulatory, Licensing requirements
Relevant Work Experience
  • 6-8 years of experience of elevant banking background in application support for banking / financial institutions is preferred
  • 6-8 years of prior leadership position in a banking role in established financial institutions.

Required Competencies and Skills *
(Essential to succeed in this job)
Technical/Functional Skills
  • Understanding of application support management, methods and tools.
  • Technical background in Application IT infrastructure, Access management and IT Security.
  • Familiar with Level 1, 2 and 3 support roles and responsibilities.
  • Understanding of the Business Enablers banking related businesses and technology.

Personal Skills (Soft Competencis [Core/Leadership])
  • Mature leadership and people management skills, ability to influence, good organizational ability and time management skills.
  • Ability to build relationships and work well with peers and technology stakeholders and interact effectively with internal and external parties.
  • Ability to plan and schedule within the team.
  • Display good leadership qualities, high commitment and drive day to day support functions.
  • Ability to manage and motivate individuals in various working environment to achieve department and company objectives.

Job Details


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