GT BE - Risk - ICRES Team Lead

GT BE - Risk - ICRES Team Lead

Not Specified
Not Specified

Job Description

  • To be part of the applications development team responsible for analysing, designing, developing, testing and implementing in-house built in Java web based application system - ICRES enhancements and projects.
  • To provide support to normal ICRES BAU requests
  • To provide feedback and support to users by identifying and troubleshooting ICRES's issues
  • To ensure that ICRES operates according to internal standards and SLA.
  • To follow up with the relevant parties to ensure solution to all incidents encountered proactively.
  • To prepare and update technical specification writing and documentation

Support and Maintain ICRES
  • Analyze user needs, identifies design alternatives, proposed & develop appropriate solutions for business needs
  • Design and participate in the development, testing and implementing application using web and database technology
  • Modifies, enhances or adds modules to existing ICRES System
  • Monitors, analyze and rectify production problems develop and implements solutions to the problems and provide preventive actions
  • Design procedures and acquiring new tools/technologies for facilitating development and testing processes
  • Create and maintain technical documentation using technical documentation templates
  • To provide technical support and maintain a high degree of customer service for all support queries and adhere to all SLA defined.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To arrange for external technical support where problems cannot be resolved in house.
  • Work with various parties to implement and deliver changes/enhancement of the system

(Essential to succeed in this job)
Technical/Functional skills
  • In-depth knowledge of technical skills on programming languages such as Java, Tomcat, Apache, SQL, Javascripts, webservices, PHP, HTML, etc.
  • Technical knowledge on IT system/technologies/tools/architectures/Web and DB Servers
  • Understand and follows Group Project Life Cycle and System Development Life Cycle
  • Analysis and troubleshoot system issues/problems and provide solutions/prevention actions
  • Research and/or utilize new technologies/tools to facilitate team on maintaining and supporting Business Unit/System.
  • Understand Business Unit reqirements and logics in order to design and implement enhancement/changes into ICRES system

Personal skills (Soft Competencies [Core/Leadership])
  • Good analytical & problem-solving skills
  • Good skills in communication and collaboration with other on daily job basis
  • Able to work in a fast track environment with tight datelines, working under pressure and able to manage multiple tasks at one time.
  • Commitment and determination in facing challenges to achieve desired results
  • Dynamic team player and resourceful

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