GTCBIB - Support & Service Operation - Service Operation Analyst - AM

GTCBIB - Support & Service Operation - Service Operation Analyst - AM

CIMB THAI
Kuala Lumpur Malaysia
3-6 years
Not Specified

Job Description


Responsible in strengthening the performance and stability of application systems
Key Responsibilities *
  • Develops automated monitoring alerts for pro-active application monitoring
  • Incident trending analysis and reporting.
  • Pro-actively manages the potential Capacity and Performance related findings
  • Manages knowledge transfer to L1 support for new functionalities or project
  • Incident SLA Tracking and reporting
  • Actively propose solutions to problem tickets and improvement areas.
Qualifications
Qualifications
(Basic Degree/ Diploma etc)
  • Diploma/Degree in Computer Science

Professional Qualification and/ or Regulatory, Licensing requirements
Relevant Work Experience
  • At least 3 years of working experience in production application development/support for Unix and Windows platform
  • Experience in ticket statistics and analysis
  • Extensive working experience in SQL, shell scripting, HTML, PHP/JSP

Required Competencies and Skills *
Competencies/ Skills
(Essential to succeed in this job)
  • Strong analysis and communication skill
  • Proficient in Bahasa Malaysia and English
  • Customer Service oriented.
  • Ability to perform multiple tasks simultaneously whilst working under pressure.
  • Ability to communicate effectively in a multidisciplinary environment of both functional and business resources
  • Forward thinking, dynamic and innovative
  • Understands how to use decision making to support mission
  • Demonstrated systems thinking ability
  • Willingness to learn and take up new challenges
  • Always explore the possibility on automation to reduce manual effort

About CIMB THAI

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