GTTBCB - Cash Management - Application Support

GTTBCB - Cash Management - Application Support

3-6 years
Not Specified

Job Description

To perform level 2 support on Cash Management applications and assist in IT project implementation.
Key Responsibilities *
  • To perform troubleshooting, access/configuration issues and software installations.
  • To execute scheduled/unscheduled tasks and job monitoring.
  • To assist in production deployment, initiate request for change and obtain approvals.
  • To assist in system integration testing with other channels and teams
  • Involve in technology refresh or migration project.
  • To escalate unresolved issues to vendor after preliminary finding.
  • Route resolved incidents to testers/users for testing.
  • To conduct analysis of application problems and provide resolution to address them.
  • To monitor incident ticketing queues, acknowledge tickets and ensure resolution per Service Level Agreement (SLA).
  • Report incident resolution progress to impacted stakeholders per Service Level Agreement (SLA).
  • Qualifications
    • Willing to work at odd hours

    (Basic Degree/Diploma etc)
    Any recognized degree or its equivalent
    Professional Qualification and/or Regulatory, Licensing requirements
    Relevant Work Experience
    Has at least 3 years of experience in Banking/IT industry supporting e-banking systems.
    Required Competencies and Skills *
    (Essential to succeed in this job)
    Technical/Functional skills
  • Experienced in platform such as Apache, Weblogic and IIS
  • Experience in Windows Server, Unix, and Linux OS environment.
  • Experience in MSSQL/MariaDB and Oracle database.
  • Strong technical background in IT infrastructure, networking, software development, security.
  • Knowledge in Active Directory and source code management tool.
  • Microsoft Office (Microsoft Excel, Microsoft PowerPoint, Microsoft Word).
  • Good command of spoken and written English & Bahasa Melayu is a pre-requisite.
  • Knowledge in Fraud Management/ Risk Management related business and technology is a plus

  • Personal skills (Soft Competencies [Core/Leadership])
  • Good organizational ability and time management
  • Proactive attitude, result oriented and can work independently.
  • Good analytical, technical, written and communication skills.
  • Display drive to complete the assignment.
  • Ability to work in the team.
  • Must have had application support experience.
  • Must have strong business facing skills in a highly pressured environment.
  • Ability to plan and prioritize work/projects in the team.
  • Ability to build relationships and interact effectively with internal and external parties.
  • About CIMB THAI

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