HCP Engagement Specialist

HCP Engagement Specialist

GlaxoSmithKline Pte Ltd
Kuala Lumpur Selangor
Not Specified
Not Specified

Job Description


Job Description :
The HCP/EE Hub is an integral part of Medical Engagement & Excellence with the objective to lead and provide External Expert Engagement subject matter expertise, supporting the delivery of external engagement programmes. The Engagement Specialist is responsible for fulfilling the engagement process as part of the enterprise operational service hub model ensuring that GSK Pharma and Vaccines Business and R&D engages HCPs and External Experts (EE) for cross border activities (e.g. Advisory boards, consultancies) efficiently and in compliance to all relevant global legal and regulatory requirements for contracting, payment and financial disclosure.
Where requested, the role will also support for provide services to enable regions or markets to deliver non-promotional in-country engagements to required compliance standards.
Are you looking for an opportunity to work with projects and manage the daily progression with our internal teams and third party vendors If so, this is the role for you.
As a HCP/EE Hub Engagement specialist you will provide a service that is high priority in ensuring that GSK continues to comply with internal and external regulations that encompass compliant engagement of HCPs and EEs . You will be integral to the improvement of efficiencies in the Global / Regional Hubs engagement processes and deliver consistent and compliant ways of working.
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
Utilising existing systems tools and ways of working to enable effective, consistent and compliant delivery of HCP/EE Engagement.
These include (in conjunction with Engagement Specialist Manager):
  • Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment.

Support specific core HCP Engagement processes for GSK Pharmaceuticals and ViiV Healthcare.
Responsibilities include:
  • Maintain specific core HCP/EE engagement processes specific to enterprise HCP/EE requirements and aligned with GSK Code of Practice and SOP 344448.
  • Delivery of operational support services to support specific therapy aligned HCP/EE engagements for cross-border and above country sponsored activity as required.
  • Ensuring customer queries are dealt with in a timely manner
  • Ensure HCP/EE travel is booked compliantly in line with GSK policy.
  • Maintain documentation compliance and retention to required standards
  • Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).
  • Supporting a culture of continuous process improvements through regular end to end process reviews,
  • Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists).
Why you
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
  • Pharma Industry experience
  • Knowledge of R&D clinical development and/or medical affairs
  • Technical support specialists experience
  • Project Coordination/management experience.
  • Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.
  • Self-motivated; works as part of a highly matrixed global team.
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
  • Bachelor’s degree
  • Excellent communication and presentation skills
  • Ability to work in a team environment and build relationships
  • Ability to work under pressure and time constraints
Why GSK
Our values and expectationsare at the heart of everything we do and form an important part of our culture.
These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
  • Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigour and risk.
  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
  • Continuously looking for opportunities to learn, build skills and share learning.
  • Sustaining energy and well-being.
  • Building strong relationships and collaboration, honest and open conversations.
  • Budgeting and cost-consciousness.

If you would like to join us in innovating and inspiring changes in the industry, we urge you to apply online.
*LI-GSK
Our goalis to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.
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