Head Collections

Head Collections

Standard Chartered
Kuala Lumpur Malaysia
Not Specified
Not Specified

Job Description


About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
To us, good performance is about much more than turning a profit.  It%27s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 
We%27re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities %26amp; Our Ideal Candidate


Strategy and Policy:
  • To have an adequate and relevant collection strategy commensurate with the and risk of the portfolio.
  • Ensure all collections policies and procedures comply with Group Policies and Standards.  Assure proper and updated documentation of all in-country policies and procedures are maintained at all times.
  • Communicate, on a regular basis, to counterparts in Credit Risk functions, %26amp; business streams, on market intelligence %26amp;/or significant shifts in customer/segment behavioural patterns, to facilitate timely revisions to policies, procedures, and business strategies, as appropriate.
  • To adhere and comply with Bank Negara Guideline, Global Credit Standard, Credit Policy Manual and Syariah (Islamic Law) compliant.

Process %26amp; Operations:
  • To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery and managing costs.
  • Accountable for satisfactory closure of issues/gaps arising from Internal Audits, Business Risk Reviews, peer reviews, third party agency audits and regulatory reviews.
  • Review and ensure adequate and accurate collections performance %26amp; cost MIS and KPIs are in place and prepared in a timely manner, to facilitate performance management of the Collections Department
  • Responsible for preparing %26amp; presenting the annual budget of the Collections Department to the  CCH, Retail Clients, Malaysia and Group Collections
  • Manage all costs/expenses of the Collections Department, ensure accuracy of balances and adequacy of accruals in the collections cost centers.
  • Manage costs within budget and forecasts, understand costs drivers, trends %26amp; seasonality, and monthly budget/actual/forecast variances.  Accountable for accuracy of cost submissions to Credit Risk Finance, and Group CB Risk

  • Operating Model
  • To ensure that all collections activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country and the overall OR framework.
  • To ensure uphold the principles of Treating Customers Fairly (TCF) during customer interaction.
  • Account for compliance with operational risk, against money laundering guidelines, reputational risk, Treating Customer Fairly policy, and local regulations on collection activities including but not limited to customer data privacy, physical contact and use of third party agency guidelines.
  • To ensure maintain the highest standard of vendor governance.
  •  Responsible for Collections Department %26amp; contracted third party agency compliance to the Group Code of Conduct, Collectors Code of Conduct %26amp; Third Party Agent Code of Conduct

  • Tools and technology
  • Champion continuous process improvements, up skill collection techniques, upgrade collection tools, optimize collections systems and conduct periodic suppliers’ reviews to maximize cost efficiencies.
  • Making optimal use of all collection tools and using analytical and data segmentation to enhance collection efficiency.
  • To ensure that portfolio analysis conducted by the Credit team is fully leveraged for collections activity.

  • People and Skills:
  • Maintain an organization structure that is aligned with the Group Collections Standards
  • Oversee career development plans of key resources; viz. direct reports and 2 downs, to assure robust succession planning and adequate bench-strength for key positions
  • To ensure capacity is managed in accordance with defined standards maintaining an active training and learning collections environment to ensure excellence in Collection Management.

  • Apply now to join the Bank for those with big career ambitions. 
    To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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