Head of Agency Operational Excellence

Head of Agency Operational Excellence

AIA Group
10-13 years
Not Specified

Job Description


Bring your career aspirations to life with AIA!Responsible for overall operational excellence of the agency business middle and back office functions i.e. agency compensation, registration and movement, agency events, agency incentive travel, business quality, asset management and procurement in support of the Company's profitability and sustainable growth objectives.
Roles & Responsibilities
  • Responsible for overall planning and implementation of Agency Distribution tactical operational functions to support short, medium and long-term market / agency expansion initiatives in line with company's strategy, in line with the service delivery standards, with minimal errors and audit findings
  • Identify, plan and execute continuous process optimization across all critical areas of Agency Compensation, Licensing, Business Quality and Governance (complain management, fraud management, Market Conduct Committee) and Agency Helpdesk by leveraging process enhancements, technology and other means to add substantial value and enhance overall efficiency of the department to support the company's strategy
  • Develop, periodically review and own all Agency operational procedures, standards including the necessary handbooks relating to Agency Compensation, Agency Office OM, communicate to all internal and external stakeholders, conduct audits to ensure that the procedures and standards are adhered to and develop intervening actions where necessary
  • Provide strategic direction to design, plan and execute impactful nationwide and regional agency related events, including both live and virtual events in support of the sales strategy to drive activation and production
  • Partner with Agency campaign and contest team to identify, plan and execute first mover, attractive and impactful incentive travel and rewards for the Agency force, balancing between cost efficiency and attractiveness of the rewards to support the achievement of the sales strategy and drive activation. This includes conducting reconnaissance trips, focus groups, negotiations with travel partners / reward vendors in developing the plan
  • Provide financial assessment and analysis on Agency Distribution assets and expenses, including the procurement and management of Agency assets (including Agency offices) and identify opportunities and develop action plans in support of the company's business goals
  • Ensure business quality of the Agency Distribution channel through predictive modeling to identify potential misconduct and fraud, proper enforcement and governance of agency policies and represent Agency Distribution in Market Conduct Committee
  • Build strong rapport with all internal and external stakeholders and functions to ensure effective support and feedback to achieve business targets

Min Job Requirements
  • Degree in business or related fields of study
  • More than 10 years of experience in financial industry or commercial organisations
  • Result-driven, versatile with experience in creating operational efficiencies and process improvements
  • Experience in short, medium and long term planning with exposure in a broad spectrum of business operations
  • Strong team leadership in managing large teams and stakeholder management skills

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Details

About AIA Group

The roots of today's AIA Group can be traced to 1919 when entrepreneur Cornelius Vander Starr established his first insurance business in Shanghai, China. What followed was pioneering growth, securing AIA's position as the largest independent publicly listed pan-Asian life insurance group-spanning 18 markets and serving the holders of more than 38 million individual policies and more than 16 million group scheme members. AIA is based in Hong Kong and is listed on The Stock Exchange of Hong Kong under the stock code '1299' (ticker symbol: 'AAGIY'). AIA's contributions have supported social and economic progress across Asia, while also advancing the reach and impact of life insurance across the region. In 2020, we paid more than US$16 billion in benefits and claims, providing essential financial protection when it was needed the most. We also take pride in the long-term relationships we have developed with our customers and agents that in many cases have continued for generations. The insurance industry plays an important role in addressing the sustainability challenges our communities face. With this in mind, AIA's ambition is to be a global industry leader in Environmental, Social, Governance (ESG), shaping a sustainable future for the communities we serve and creating long-term value for our stakeholders. For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia. As we look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take as an organisation-empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. Helping create a healthier Asia is one of the most important and valuable things we can do for our communities, today and tomorrow.

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