Head Of Concierge

Head Of Concierge

SnapHunt Pte Ltd
Kuala Lumpur
1 - 3 Years
1236801 - 1649068 MYR

Job Description

The Offer

  • Excellent opportunity to make a positive impact by innovating customers journeys
  • Be involved in expanding Partnership Opportunities
  • Take on a regional leadership role
The Employer

Our client manages bookings for luxury accommodations in Thailand. They have curated a collection of properties that will allow their guests to experience and explore the world in style.
The Job

You will be responsible for :
  • Driving sales objectives and achieving commercial budget and targets.
  • Identify value-added services and create arrangements with travel partners through a mix of branded content/direct lead opportunities.
  • Cross-managing local and regional teams to ensure optimal guest satisfaction.
  • Improving existing use of systems and tools to track performance of agents.
  • Enhancing, centralising and expanding inventory listings for all destinations.
  • Managing the P&L of the Concierge team.
  • Identifying workflow gaps and mitigation strategies with adjacent departments such as Sales, Partnerships and Finance.
  • Collaborating with the sales team on customer acquisition and retention strategies.
  • Representing the Company with clients, investors and business partners.
  • Defining best practices, metrics and goals and leading the Customer success teams towards achieving these.
  • Ensuring a high degree of customer renewals.
  • Ideating, collaborating and enhancing the back-end of the Group’s technological framework to minimise monetary gaps and build the foundation for a wholistic Concierge Solution.
  • Managing a team of 6-10 people.

The Profile

  • You have at least 1 year experience leading B2C Sales or in an Account management role ideally within the Hospitality industry (preferred).
  • You have prior experience managing P&Ls and driving growth within organisations.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong team player who can manage multiple stakeholders.
  • You are a strong mentor and coach who builds high performing teams.
  • You enjoy finding creative solutions to problems.
Ref :02115047

Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching. Looking for a new role Submit your CV on https://snaphunt.com Now live in Singapore, Indonesia, Malaysia, India, Hong Kong, Philippines, Vietnam, Thailand, Bangladesh & Sri Lanka.

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