Head of Delivery (Applications, Testing)

Head of Delivery (Applications, Testing)

Aryan Solutions Pte Ltd
Kuala Lumpur
18-22 years
Not Specified

Job Description


Responsibilities:
  • Define and execute delivery strategy (People, Process, Technology, and Structure) for consistent growth in P&L.
  • P&L Management and ensuring profitability target is met by regular reviews on cost and earning components.
  • Collaborate and work closely with Capability, Solution and Sales organization for account farming and hunting.
  • Liaison with Capability organization and Technology partners to bring in thought leadership and act as a strategy advisory partner for improved customer experience.
  • Contribute to Solution and Capability organizations by sharing the best practices / innovations implemented in client engagements.
  • Coordinate with PMO to effectively track and manage the engagements (milestones, schedules, cost and risks).
  • Effective talent management for improved employee satisfaction and increased revenue / headcount.
  • Maintaining positive relationship with Clients. Identifying Client needs and overseeing service delivery within the business context.
  • Identifies causes for non- achievement of SLAs, develop solutions and execute the same.
  • As owner of the escalation process the Delivery Head will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
  • Drive internal and Client service review meetings covering performance, service improvements, quality and processes.

Requirements:
  • Recognized University degree in IT, Business Administration or any major disciplines
  • 20+ years’ experience in the professional services industry in Information Technology, Software and applications, Banking etc.
  • 8+ years’ experience of people and organisational management and leadership, as well as working in this geography
  • Manged strategic accounts with team of more than 300+ resources
  • Record of leading and growing a successful consulting/service business
  • Experience in FSI domain, consulting and testing & DevOps is mandatory
  • Ability to handle ambiguity in a fast-moving business environment
Interested, Candidates can share their resume at [Confidential Information] or call at 67087429 for a confidential discussion.

Aryan Solutions is an ISO 9001:2015 Certified Technology Consulting & Staffing Company that specializes in providing Technology solutions, Search, Staffing & Managed Services to Local and Multi-national Companies within APAC, SEA, Australia & Japan who are leaders in Financial Services, Hedge funds, Asset Management, Telecommunication, Information Technology, Manufacturing and Government & Public Sector. Aryan Solutions is headquartered in Singapore with offices in the USA (NJ), KL (Malaysia), Hyderabad & Lucknow (India). We have a team highly experienced Consultants working across the Region covering Singapore, USA, Malaysia, Indonesia, HK, China, Australia & Japan.

Our staff augmentation and managed services make business evolve them into a global enterprise. We specialize in providing Technology solutions, Managed Services, Staffing & Search Services to Local and Multi-national Companies within APAC, SEA, Australia & Japan who are leaders in Financial Services, Hedge funds, Asset Management, Telecommunication, Information Technology, Manufacturing, and Government & Public Sector.

Similar Jobs

People Also Considered

Career Advice to Find Better

Simple body text this will replace with orginal content