Head of Delivery (Software Applications, Testing)

Head of Delivery (Software Applications, Testing)

Aryan Solutions Pte Ltd
Kuala Lumpur
20-30 years
Not Specified

Job Description

20+ years experience
• Solid experience in maintaining strong client relationships and improving the current services to maintain client satisfaction.
• Has been managing P&L, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
• Very strong hands-on expertise in strategy, P&L, CAPEX, revenue.
• Handled various verticals and acted as a bridge between the business/PMO and technology to create a better eco-system and keep a track of milestones, schedules, cost, and risks.
• Contribute to Solution and Capability organizations by sharing the best practices/innovations implemented in client engagements
• Identifying Client needs and overseeing service delivery within the business context, RCA, SLA, Service delivery milestones, SPOC for escalations, Incident management, problem identification, change management, and stakeholder management.
• Hiring, talent management, service review, performance improvement plans, and quality and processes review from time to time.

Aryan Solutions is an ISO 9001:2015, ISO/IEC 27001:2013 Certified Technology Consulting & Staffing Company that specializes in providing Technology solutions, Search, Staffing & Managed Services to Local and Multi-national Companies within APAC, SEA, Australia & Japan who are leaders in Financial Services, Hedge funds, Asset Management, Telecommunication, Information Technology, Manufacturing and Government & Public Sector. Aryan Solutions is headquartered in Singapore with offices in the USA (NJ), KL (Malaysia), Hyderabad & Lucknow (India). We have a team highly experienced Consultants working across the Region covering Singapore, USA, Malaysia, Indonesia, HK, China, Australia & Japan.

Our staff augmentation and managed services make business evolve them into a global enterprise. We specialize in providing Technology solutions, Managed Services, Staffing & Search Services to Local and Multi-national Companies within APAC, SEA, Australia & Japan who are leaders in Financial Services, Hedge funds, Asset Management, Telecommunication, Information Technology, Manufacturing, and Government & Public Sector.

Our India Operations are now ISO 9001:2015 Certified.

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