Head of Group HR Shared Services

Head of Group HR Shared Services

Teledirect Telecommerce Phils Inc
5-7 years
Not Specified

Job Description

Do you want to be part of an award-winning, premium, and fast-growing outsourcing provider Do you want to work in a company that puts your growth and happiness on top of its priorities
We are looking for awesome additions to our growing workforce. Be home, belong, and start your #BeHappier journey with TDCX today!
Top Reasons to work with TDCX
• Attractive Remuneration
• Comprehensive Medical Care and Insurance Coverage
• Premium and Instagrammable Workspaces
• Engagement and Recognition Programs
• Strong Learning and Development plans for your growth and career acceleration
• Easy to locate area with direct access to public transport
• Positive culture for you to #BeHappier at work
• Enjoy flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 25 years of experience and more than 200 industry awards
What is your mission
• Ensure the effective running of all operational aspects of HR shared service in conjunction/collaboration/partnership with Regional Process of compensation and benefits, onboarding, employee life cycle, perfomance and talent and reporting.
• Utilize key performance indicators to manage and report on the performance of the function.
• Ensure appropriate controls across the HR Services are implemented and that these controls are fully understood.
• Manage process delivery escalations and inquiries resolutions.
• Create appropriate back-up systems that ensure continuity of operations regardless of leaves (mandatory, sick, emergency).
• Ensure compliance to and keep up-to-date with local policies and regulatory requirement in the areas of Human Resources.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
• Candidate must possess at least Degree in Human Resource Management/ Business Studies/Administration/Management/ Psychology
• Preferable with 5 - 7 years of working experience in the ideal field is required for this position.
• Has operational experience in a shared services environment and general HR administration.
• Well versed with Employment Act, Industrial Act, and prevailing HR practice legislations.
• Possesses skills in re-engineering and process improvement.
• Proficient in MS Office and HRM system.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Job Details

Employment Types:




We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, Spain, and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.We are guided by a talent philosophy — selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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