Head of Testing & Delivery

Head of Testing & Delivery

Aryan Solutions Pte Ltd
Johor Kuala Lumpur Selangor
20-30 years
Not Specified

Job Description

Job Description:
We are looking for a dedicated Delivery Head - Malaysia to be responsible for maintaining strong Client relationships and improving our services to maintain Client satisfaction. The main tasks of a Delivery Head includes managing P&L, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

Responsibilities:
• Define and execute delivery strategy (People, Process, Technology, Structure) for consistent growth in P&L
• P&L Management and ensuring profitability target is met by regular reviews on cost and earning components
• Collaborate and work closely with Capability, Solution and Sales organization for account farming and hunting
• Liaison with Capability organization and Technology partners to bring in thought leadership and act as a strategy advisory partner for improved customer experience
• Contribute to Solution and Capability organizations by sharing the best practices / innovations implemented in client engagements
• Coordinate with PMO to effectively track and manage the engagements (milestones, schedules, cost and risks)
• Effective talent management for improved employee satisfaction and increased revenue / headcount
• Maintaining positive relationship with Clients. Identifying Client needs and overseeing service delivery within the business context.
• Identifies causes for non- achievement of SLAs, develop solutions and execute the same.
• As owner of the escalation process the Delivery Head will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Drive internal and Client service review meetings covering performance, service improvements, quality and processes

Requirements:
• Recognized University degree in IT, Business Administration or any major disciplines
• 20+ years’ experience in the professional services industry in Information Technology, Software and applications, Banking etc.
8+ years’ experience of people and organizational management and leadership, as well as working in this geography
Manged strategic accounts with team of more than 150+ resources
• Record of leading and growing a successful consulting/service business
Experience in FSI domain, consulting and Testing & DevOps is mandatory
• Ability to handle ambiguity in a fast-moving business environment
Important attributes for success:
• People-oriented, sincere
• Able to meet tight deadlines and work well under pressure
• Exceeds expectations and produces positive results Good consulting skill to become a trusted advisor to the customer
• Good facilitation skill to increase the likelihood of success, strength or effectiveness
• Good time management skill to effectively manage time based activities
• Good problem-solving skill, being proactive and creative
• Business development and go-to-market experience to grow the business. Sales engagement and services management experience to craft new opportunities and manage sold projects
• Competent with office productivity tools, including Microsoft Word, Excel, PowerPoint, Outlook, SFDC (with PSA), Other enterprise software and systems
• Identifying and mitigating risks and issues
• Commitment to quality, consideration of detail
• Be able to work independently with minimal supervision
• Effectively communicate with all levels of client organizations, vendors and stakeholders

Aryan Solutions is an ISO 9001:2015 (QM), ISO 27001:2013 (IEC) Certified IT Consulting, Outsourcing & Staffing Company that specializes in providing IT Consulting, Technology Services, Staffing, Managed Services, Search to Local and Multi-national Companies within APAC, SEA, India & Australia who are leaders in Financial Services, Hedge funds, Asset Management, Telecommunication, Information Technology, Manufacturing and Government & Public Sector.

Aryan Solutions is headquartered in Singapore with offices in KL (Malaysia), Lucknow (India). We have a team highly experienced Consultants working across the Region covering Singapore, USA, UK Malaysia, India, Indonesia, Hong Kong & Australia.

Our staff augmentation and managed services make business evolve them into a global enterprise. We specialize in providing Technology solutions, Managed Services, Staffing & Search Services to Local and Multi-national Companies within APAC, SEA, Australia & Japan who are leaders in Financial Services, Hedge funds, Asset Management, Telecommunication, Information Technology, Manufacturing, and Government & Public Sector.

Our India Operations are now ISO 9001:2015 Certified.

Company Registration No. 200823066N
License No.: 13C6405

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