Head Technical Support Engineer

Head Technical Support Engineer

N2N Connect Bhd
Kuala Lumpur
8-15 years
Not Specified

Job Description

  • Mentoring and training other technical support staff on technical and procedural matters.
  • Analysing and providing technical backup and support.
  • Driving continuous improvement on escalation process in order to resolve the raised issues.
  • Overseeing management of help desk issues including troubleshooting hardware and software issues.
  • Strategising on pre-emptive resolution of all hardware and software issues; and managing configuration of all new systems and testing on all deployment projects.
  • Performing ongoing activities to maintain and enhance overall system performance.

Founded in the year 2000. Today, the N2N group has digitized more than 200 brokers region-wide with premier data and insights, network infrastructure, and our end-to-end trading and settlement solution. We helped over 1 million users with our technology, serving every broker to serve every trader.

Being one of Asia’s largest financial trading platform provider, our presence extends from Malaysia to Singapore, Hong Kong, Thailand, Indonesia, Philippines and Vietnam. We want to empower every aspect of the capital market with technology, starting with traders, brokers, investment firms and financial advisers.

N2N has a culture found nowhere else – one that focuses on changing the capital market landscape. We are a bunch of great people with a vision, promoting collaboration and innovation in every step of the way.

Head over to our website for our full listings of jobs, https://www.n2nconnect.com/career

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