Hiring Customer service representative/ KL

Hiring Customer service representative/ KL

Quess Corp Limited
0-5 years
Not Specified

Job Description

• Provide primarily customer service based phone support to the client’s customers.
• Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
• Accurately record and update customers’ cases into the client’s CRM and trackers following appropriate processes.
• Provide accurate and understandable information to all customers and support partners.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
• Ensure all follow ups are done in a timely manner.
• Ensure all SLA’s are met appropriately.
• Maintain high level of customer satisfaction whilst maintain a professional manner.
• Be familiar with all policy, processes, and product knowledge and escalation paths.
• Remain polite, patient and courteous with customer throughout the experience.
• Ensure the end to end experience for all customers is at a high level of customer satisfaction

www.quessapac.com

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Functions : Banking

Industries : Banking/Accounting/Financial Services, ITES/BPO, IT/Computers - Software, Telecom

Skills/Roles I hire for: Customer Service, Sales, Marketing, Business Development, Technical Support

level Hiring For: Junior Level, Mid Level, High Level

I am expertise in language hiring like Japanese/Korean/Hong Kong/Thai/Vietnam/Chinese/Cantonese/Mandarin/English/Tamil/Arabic for Asian countries.

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