HK Contact Centre Advisor

HK Contact Centre Advisor

AIA Group
Malaysia
Not Specified
Not Specified

Job Description


Bring your career aspirations to life with AIA!Responsible for handling customer inquires via telephone, email, or online platform
• Handles customer enquiries and complaints regarding all activities in insurance policy Operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
• Reports problems, potential crisis and complaint to supervisor for service improvement.
• Makes outbound call to customers for follow-up cases.
• Executes empowerment guidelines.
• Provides advice to Customer Service Representatives (CSR) on handling customer enquiries.
• Documents call activities in system.
• Documents follow up items in log sheet or send email to AIAHK Business partners and Panel strategic partners.
• Works closely with AIAHK Business Partners and Panel strategic partners to resolve the complaints and uncertain issues.
• Provide cross support to other functions whenever necessary.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Details

About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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