HK / SG Customer Service Operations (POS / CS PMM)

HK / SG Customer Service Operations (POS / CS PMM)

AIA Group
Malaysia Singapore
Not Specified
Not Specified

Job Description


Bring your career aspirations to life with AIA!Responsible for providing after-sales support to policy-related administrative processes such as new business, renewals, and change request from individual/group policy holder as per stipulated benchmark and requirements
Job Description:

  • Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.

  • Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.

  • Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.

  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.

  • Ensure team operating efficiency.

  • Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any*)

Job Requirement:

  • Possess Bachelor Degree in Business Management field or equivalent

  • Open to Fresh Graduate

  • Proficiency in Mandarin is required for HK region

  • Working location: Cyberjaya

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Details

About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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