HR Transformation Expert

HR Transformation Expert

DHL Express (Malaysia) Sdn Bhd
Not Specified
Not Specified

Job Description

About us

The aim of the global Business Process Optimization (BPO) is to optimize the value flow along globally streamlined end-to-end transactional HR processes. The BPO is key in driving, shaping and enforcing the end to end HR process flows within DHL Supply Chain. The BPO work includes improving process quality, fulfilling the customer's expectations and reducing process cost further benefits include reduced and more predictable audit fees and effort and enhanced security controls.
The HR BPO department is structured along process towers and supporting roles. Process towers are responsible for owning end-to-end processes, collection, assessment, documentation and standardization of existing processes. In addition the process towers will be responsible for implementing newly or amended standardized processes and continuously checking compliance and performance for improvements in collaboration with supporting roles.
The Global Recruit and Onboard Process Tower Expert contributes to the global process standardization and this includes documentation, designing and implementation for low-medium complexity processes. The expert interacts with region/country stakeholders to drive a world class process organization.Responsibilities

What does your day to day role look like
  • Interact with assigned stakeholders of the regional/country HR organizations and the BPO peer group provide feedback on process-related content topics and questions of low-medium complexity regarding the Recruit and Onboard process and develop solutions fitting the customer's needs
  • Align proposed process changes with assigned stakeholders (e.g. country representatives)
  • Document processes using agreed methodology/framework and assess completeness/complete if required (e.g., via interviews)
  • Assess cost/benefit of potential process improvements and make recommendations
  • Shape the Recruit and Onboard topic conceptually as a recognized subject matter expert
  • Document the global Recruit and Onboard process including local adaptions, process-based internal controls and process-based KPIs and make it available to all relevant stakeholder groups thereby adhere to agreed process design standards
  • Design and incorporate suggested and approved changes to the Recruit and Onboard process communicate changes to affected teams keep all documentation regarding Recruit and Onboard process up-to-date design approved changes in the local adaptions of the Target Operating Model (TOM)
  • Provide expertise and analyses on BPO issues of low-medium complexity regarding design and documentation of the Recruit and Onboard process both internally (e.g. within Global HR BPO) and externally (e.g. to regional/country HR organization)
  • Perform end-to-end standardization of the Recruit and Onboard process in alignment with BPO peer group and assigned stakeholders of entities outside the HR organization
  • As a recognized subject matter expert, collect and document relevant process tower knowledge and best practices to keep global design up to industry standards share knowledge and best practices across regions

What do we need from you
  • Experience of systems-related HR employee, process improvement/management or project management
  • Intermediate understanding of transactional HR processes and the Recruit and Onboard process in particular
  • Ability to analyze Recruit and Onboard business low-medium complexity processes and provide recommendation for optimizing them
  • Good general business and operational management experience
  • Basic technical knowledge of global and regional systems, ideally Oracle/SAP HRMS

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