Inbound Travel Agent - Cantonese Speaker

Inbound Travel Agent - Cantonese Speaker

Aegis BPO Malaysia Sdn Bhd
0 - 5 Years
Not Specified

Job Description


  • To handle all inbound calls pertaining to hotel reservation and travel product information and other enquiries
  • To exceed customers expectations in terms of customer service & accurate information.
  • To be able to provide information related to travel and tours for customers convenient travelling 

  • Required language(s): Cantonese and Mandarin\
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position. 
  • Fresh graduates from Tourism & Hospitality who are interested to start their career in a call centre are also encouraged to apply - Full training provided. 
  • Applicant must be willing to work on shift (weekdays nights, full days on weekend and public holidays)
  • Applicants must be willing to work in Ara Damansara, Petaling Jaya

  • 5 wprking days in a week
  • Expedia travel benefits (staff discounts)
  • commissions/ incentives: can earn unlimited per month
  • Rest & relax are (pool foosball table, etc)
  • Gym & shower facilities
  • Quarterly staff recognition and appreciation
  • High OT allowances
  • We provide free shuttle service for Ara Damansara LRT station based on seleted schedule

  • Travel Centre Consultant > Team Leader > Senior Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager 
  • IJP - Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there a suitable position available and staff passes the interview session.

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 37 locations across 9 countries with more than 37,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.

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