Incident Manager

Incident Manager

Tata Consultancy Services
Kuala Lumpur
5 - 10 Years
Not Specified

Job Description

Key Roles and Responsibilities

  • Ensure all incidents are correctly priotitized, caterogized,routed/resolved and closed as per the processdefined and agreed with the Customer.
  • Ensuring Process adherence across the Account and extending the support for the processaudits and assessments.
  • Conducting a Review metting with relevant memvbers to identify the triggers of the Mjor Incidents,what caused them,and how to prevent such incidents happening in future.
  • Coordinating with the process managers (Capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccuring of major incidents
  • Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process.
    Conducting the training/knowledge sharing sessions across the teams/new joiners to avoid occuring of the major incidents

Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 378,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com.

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