IT Field Service Engineer

IT Field Service Engineer

Micron Semiconductor Asia Operations Pte. Ltd
Penang Malaysia
1-2 years
Not Specified

Job Description

Micron’s vision is to transform how the world uses information to enrich life for all.​Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing.
Req. ID: 264386
Micron Technology’s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.
We are seeking for:
A Field Service (FS)Engineer who is responsible for the sustaining of the service operation by efficiently process outstanding requests and restore services to their operating state. For effective execution, a FS Engineer must constantly improve on the knowledge related to computer systems, including hardware, software and network. In addition, the engineer needs to be familiar with IT Collaboration tools and User Experience technology, as well as Corporate and Site policies or procedures while delivering highly satisfactory customer service.
A Normal day of work would mean:
  • Scheduling adequate shift staffing and ensure continuity by having effective pass down between shifts.
  • Accounting for all system recovery in response to system monitoring, site walk or incident calls.
  • Strict compliance to established documents, guide books or runbooks, and follow through with subject specialists on the document revision to maintain relevance.
  • Guiding the team in technical related activities, such as preparation, setup, testing and continuous improvement.
  • Demonstrating the ability to prioritize and divide the tasks, utilizing the individual talent to minimize complexity.
  • Inspiring the team by keeping a high level of customer service and computer literacy to a wide range of customers.
  • Willing to listen and maintain open communication to understand any request or feedback while following satisfaction survey upon delivery.
  • Participates in activities or seek opportunities to improve own knowledge and skills.
  • Sharing knowledge gained and mentoring to external members from different shifts as well.
  • Always on the lookout for process improvement, promoting teamwork within and outside of team to drive multiple wins.
  • Being the master in housekeeping, ensuring safety in workplace and inventory control.

This job is for you if:
  • Bachelor’s Degree in Engineering or other related technical fields or equivalent experience.
  • 1-2 years demonstrated ability in a similar capacity; supporting Helpdesk/Field services in a related environment. A good understanding of the Micron manufacturing environment is a definite advantage
  • Proven track record to make sound decisions and ability to work independently or as a team in handling multiple tasks.
  • Self-motivated and able to empower others towards achieving the department set goals.
  • Willing to share knowledge and a good communicator in training peers and customers.
  • Knowledge in software development will be an added advantage

What's more We also provide Equal Opportunity! At Micron, we are passionate about crafting an inclusive community where we do not discriminate, providing equal avenue for our employees to excel.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our
Keywords: Penang || Pulau Pinang (MY-07) || Malaysia (MY) || Backend Manufacturing || Experienced || Regular || Information Systems and Technology || #LI-EA1 ||Tier 3||

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