IT Field Service Manager

IT Field Service Manager

Micron Semiconductor Asia Operations Pte. Ltd
Penang Malaysia
5-8 years
Not Specified

Job Description

Micron’s vision is to transform how the world uses information to enrich life for all.​Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing.
Req. ID: 264348Field Service Manager
As MMP IT Field Service Manager, you will be responsible for Field service in MMP. You will lead a team of Field Service professional, partner MMP and SSC IT infrastructure team to maintain operational health of datacenter, collaborate with workplace IT team to maintain IT communication/conference service, collaboration tools, and team member productivity devices.
  • Establish and maintain effective partnership with customers, infrastructure and application groups to ensure customer satisfaction in IT services.
  • Collaborate with Workplace IT team to incorporate roadmap in the area of end user client and conference room.
  • Prepare/meet the yearly cost forecast, drive timely project completion and raise the overall quality of services
  • Able to engage with various infrastructure team to maintain the operational health of datacentre.
  • Perform team resourcing and be accountable for team performance in terms of KPIs and project/service deliveries.
  • Perform talent management role to hire, train and develop team members to high performing individuals.
  • Provides oversight to daily operations and ensures appropriate actions are being taken to handle identified issues

  • Masters/Bachelor’s Degree in any IT or Engineering discipline.
  • Minimum 5 years’ experience in IT.
  • Technical background in network, computer services, collaboration tools and datacenter design are required.
  • Excellent interpersonal and communication skills with strong interest to work in a dynamic environment.
  • Creative and effective problem-solving skills using 8D with good conceptual and analytical ability.
  • Excellent project management ability to comprehend customers’ needs, organize, delegate and manage tasks to deliver services that exceed customer expectation.
  • Passionate in people development starting from development and training planning, coaching, monitoring and feedback to develop team members.
  • Highly organized with an ability to work in a fast-paced environment and manage multiple priorities
  • Energetic, self-motivated, focus and a desire to lead others to excellence

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our
Keywords: Penang || Pulau Pinang (MY-07) || Malaysia (MY) || Backend Manufacturing || Experienced || Regular || Information Systems and Technology || #LI-MP3 ||Tier 2||

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