IT Field Service Technician

IT Field Service Technician

Micron Semiconductor Asia Operations Pte. Ltd
Penang Malaysia
1-4 years
Not Specified

Job Description

Micron’s vision is to transform how the world uses information to enrich life for all.​Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing.
Req. ID: 264345
As a Field Service Technician at Micron Technology, you will successfully
classify customer-reported problems through the accurate use of subresolution,
system, and keywords. You will then meet specified timelines
according to case priority. You will identify and monitor recurring problems
in order to document and/or report them to the Engineering group for
resolution. You will also contribute to establishing and maintaining a
compliant desktop environment by repairing and providing preventative
maintenance of personal computers and related systems. Provide first
level support for local servers and have access to IT network diagram.
Responsibilities and Tasks

    Meet timelines according to priority.

      Priority 1 – contact customer immediately, begin working on problem as soon as possible.
      Priority 2 – contact customer within 1 hour, begin working on problem within 2 hours.
      Priority 3 – contact customer within 12 hours, begin working on problem within 24 hours.

    Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation.

    Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library

      Read technical articles and entries about common fixes/bugs to stay current.

    Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch
    level, and up-to-date anti-virus system.
    Perform all installations, upgrades, and backups of software and hardware applications.

    Troubleshoot software and hardware failures, and identify network problems when they relate to PCs.
    Provide high-level customer service.

      Conduct computer system moves.
      Possess knowledge of area-specific downloads and department procedures.
      Assist other IT support groups as needed.

    • Maintain an expert level of computer


  • Diploma in Computer Science

  • Minimum 1 year experience in Information Systems/Technology

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our
Keywords: Penang || Pulau Pinang (MY-07) || Malaysia (MY) || Backend Manufacturing || Entry || Regular || Information Systems and Technology || #LI-EA1 ||Tier 2||

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